Office Policies

We are open to serve you, page answer questions, hospital or schedule an appointment during the following hours:

Office Hours Monday–Friday: 8:15am–5:00pm

  • 8:15 am – 9:00 am Prime Time
  • 9:00 am – 1:00 pm Non-Prime Time
  • 2:15 pm – 5:00 pm Prime Time

Why prime time?

Most of our patients either work or attend school, what is ed and prefer not to miss school or work for their orthodontic visits. For this reason we reserve hours before and after work and school (shown above as Prime Time) to accommodate as many patients as possible.

Scheduling appointments

Appointments during prime time hours are shorter, for appliance checks and progress check-ups. Longer appointments for placing and removing braces, repairs, and emergencies are scheduled during work or school hours (Non-Prime Time). If you have several questions or want to come in at a quieter time, we suggest an appointment between 9:00am and 1:00pm. If the patient is a student, this is an easy time to schedule an appointment; at lunch, study period, or recess. We prefer not to see patients on a walk-in basis.

Late for an appointment?

Sometimes our patients are late due to traffic, etc. While we are sympathetic, we cannot in fairness to everyone else, jam late patients into the schedule. If you are late, you are always welcome to wait for an opening in the schedule, but sometimes there may not be an opening until the end of the day. It may be easier to reschedule your appointment.

Rescheduling appointments

All missed appointments must be rescheduled within one week of the original appointment. Please do not wait several weeks for another attractive Prime Time appointment. During treatment we are moving teeth as rapidly as possible and it is very important that we monitor progress regularly. Our Prime Time appointments are booked five to six weeks in advance, so missed or late appointments will usually have to be rescheduled during work or school hours. Since this is not a popular option, please make every effort to keep the original appointment!

Our appointment policy

Our policy was developed in an effort to give everyone the very best service that we can. If it seems at times that we are inflexible with our schedule, please remember that we are trying very hard to stay on time and be fair to everyone. We are always available for questions or comments and greatly appreciate your feedback.